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FAQ

Products

Are your products all handmade ?
Yes they are all handemade, here in Paris, France, where we are based.

Can I get more product information ?
If you need any information please feel free to email us: contact@pp-ej.com.

Delivery

Which countries do you ship to ? How much does shipping cost ?
We ship to anywhere in the world. Shipping cost depends on the country and the value of the product. We try our best to offer you the safest but cheapest way of shipping. If you find during checkout that the shipping cost isn't correct, please contact us.

To France : between 12€ and 15€ depending on the value
To Europe : between 18€ and 23€ depending on the value
To the rest of the world : between 30€ and 35€ depending on the value
Each additional product is 5€.

Is my order insured during shipping ?
Yes, all orders are insured while in transit to the delivery address. The insurance expires once the order has been delivered and signed for. If the box containing your order is damaged on arrival, we recommend that you sign for it as damaged, or refuse it outright, to prevent any future complications.

How long will it take to receive my order ?
Our products are made to order. We start working on them right after your order, then you must add the shipping time, that varies according to your location. Receiving your order could take up to 2 weeks.

Payments

What payment methods do you accept ?
We accept credit cards and PayPal payments.

Who pays for customs & import charges ?

We ship from France, so if you live outside EU, please be aware that all customs or import duties are charged once a parcel reaches the destination country. These charges must be paid by the recipient of the parcel.

Others

These questions didn't help. Who should I contact ?
If the above questions don't help, please contact us here: contact@pp-ej.com